FAQ

What are your delivery timeframes?

Please allow 24 hours for JUST LIKE JACK to dispatch your order - Shipping time is additional and is Monday to Friday.

Auckland Metro Area: Same day delivery available when ordered before 11am. Please select at checkout.
Auckland Metro Area: Overnight
North Island: Approximately 1-2 working days
South Island: Approximately 2-3 working days

 

If you require anything URGENTLY please contact us on pip@justlikejack.co.nz and we will do our best to help you.

We will always do our best to deliver your box on time however please understand that sometimes there are courier delays outside of our control.

 

What are your delivery fees? 

Local Metro Auckland: Free Shipping

Local Metro Auckland Same Day Delivery (order before 11am): $9.99

North Island: $9.99

South Island: $14.99

 

Do you allow pick-ups?

Apologies but we are an online business only and do not allow pick-ups.

 

Can I design a bespoke box?

We currently have seven pre-designed boxes. If there is something that doesn't work for you please contact us on pip@justlikejack.co.nz and we would be happy to discuss alternative options with you. 

 

Do you cater for corporate orders?

Yes definitely. Please reach out to us on pip@justlikejack.co.nz and we will work with you to design a box that is perfect for your needs.  

 

Can JUST LIKE JACK add a personalised message with my box?

Yes of course we can. The recipient of your box needs to know who has been thinking of them so please record your personalised message in the 'Special instructions to seller' at checkout and we will include a gift card free of charge.